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Back-Order Info

  • When "Expected back in stock on (date)" is displayed for a product that is out of stock, it indicates when we expect to receive new inventory. We try to be close, but we cannot guarantee its accuracy.

  • Items placed on backorder will be shipped as soon as they become available.

  • No charges are made on backordered merchandise until it is shipped.

  • Items priced under $10.00 will not be backordered, with the following exception: If there are other items in your order that put your total above $10.00, we can hold the entire order until the item on backorder becomes available. This is also called "Ship Complete". If you would like to have an online order shipped complete, Contact a KV Agent and we will be glad to do this for you.

  • We do not accept backorders for shipment outside of the United States.

  • If there is a shipping charge on an order, the entire amount for shipping is charged upfront - including any charges for items on backorder. You will only be charged once for shipping. If you decide to cancel an item on backorder that carries a shipping charge, that item's shipping charge will also be canceled.