Pet Medications Frequently Asked Questions

How does the prescription ordering process work?

Prescription Food and Pet Medications on are prescription medications which can only be dispensed and shipped to you by our partner Pet’s Choice Pharmacy once your veterinarian provides a valid prescription to their licensed pharmacists. Placing an order is simple and requires only enough information for Pet’s Choice to verify your pet’s prescription with your veterinarian.

If your pet needs a prescription medication, log on to and add the necessary items to your shopping cart, along with your vet and pet information and with any other items you need to purchase. After the order is placed, Pet’s Choice Pharmacy will contact your veterinarian directly to obtain the prescription from them. Please note: your veterinarian must have a current relationship with you and your pet and believe the requested medication is appropriate for your pet for them to approve a prescription.

Once the prescription is sent to Pet’s Choice Pharmacy, their pharmacists will fill and ship out your pet medications within one business day.

If your prescription is valid for refills (i.e., your veterinarian has approved the prescription for refills), Pet’s Choice Pharmacy will ship your product the next time you place an order.

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What does the truck with the Rx symbol mean?

Any item featuring the Rx symbol is a prescription medication that requires a valid prescription from your veterinarian. Before these items can ship, Pet’s Choice Pharmacy will need to verify your pet’s prescription information with your veterinarian. We’ll ask you for all the necessary information we you add the item to your cart.

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What happens to the non-prescription items I have on the same order?

No need to worry, you do not need to wait for approval of your prescription medication order for the rest of your items to ship! Non-prescription items will ship as soon as possible and your prescription medications will ship separately from the Pet’s Choice Pharmacy once they obtain approval from your veterinarian. You will receive separate shipping confirmation emails as each part of your order ships.

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Can orders be shipped outside of the US?

Unfortunately, we cannot offer international shipping of prescription items. Pet�s Choice Pharmacy is licensed in all US states and therefore cannot ship to any foreign countries, APO, FPO, or US territories.

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Can I email or fax in my prescription?

Pet’s Choice Pharmacy is not allowed to accept digital copies of pet prescriptions due to United States Pharmacy regulations; they accept only faxes sent directly from your veterinarian to Pet’s Choice Pharmacy. Pet’s Choice Pharmacy will contact your veterinarian directly to obtain your prescription information as quickly and safely as possible.

Pharmacy regulations do allow you to send in a hard copy of the prescription signed by your veterinarian through physical mail; however, it is generally much faster and easier if the pharmacy obtains the prescription information directly. To mail your prescription information, please send to:

Pet’s Choice Pharmacy
814 K Street
Belleville, KS 66935 Order #

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Can I cancel or change an order?

Due to pharmacy regulations, Pet’s Choice cannot legally accept returns for prescription items, once the shipment has left the pharmacy. If you have a problem with your medication order, Pet’s Choice Pharmacy will be happy to assist you. If you wish to cancel an order that has not been approved yet by your veterinarian, you can cancel that order by giving us a call.

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What happens if my prescription is denied?

If your veterinarian has denied your prescription request, Pet’s Choice Pharmacy will communicate the information that your vet has provided as to the reasons why it was denied. Generally, this may happen because your vet needs to see your pet before authorizing the prescription. In some cases, the prescription medication may not be appropriate for your pet and the best thing for your pet is to bring them in to their clinic.

Our Customer Care team will reach out to you if your prescription is denied. We will never charge your credit card if your pet’s prescription cannot be fulfilled.

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When will my pet medications arrive?

For new orders, the pharmacists at Pet’s Choice Pharmacy need to obtain approval for the prescription medication from your veterinarian. This process is dependent on how fast your veterinarian responds to Pet’s Choice Pharmacy but will generally take more than a day as they are busy caring for many pets. You are welcome to contact your veterinarian directly to determine the timeline for approval, but Pet’s Choice pharmacists do their best to contact your vet as quickly as possible. Once the approved prescription is received, Pet’s Choice Pharmacy will fulfill your medication order as quickly as possible.

For authorized refills, Pet’s Choice Pharmacy will ship those medications out rapidly.

When you place an order over the weekend, orders will be processed on Monday, excluding holidays.

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Is this safe and where is the pharmacy? has partnered with Pet’s Choice, a .pharmacy verified website through NABP. Pet’s Choice, located in Belleville, Kansas, is fully licensed to distribute pharmaceuticals in all states. This licensing ensures that Pet’s Choice uses the proper standards for handling and dispensing pet-related medications in each state. It is through this partnership that we are able to provide you with a safe, low-cost alternate for ordering your pet’s prescription medication.

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Is a licensed pharmacy?

The National Association of Boards of Pharmacy (NABP) has approved as a Safe Site through its .pharmacy verified website program. We are not a licensed pharmacy; however, we are permitted to display pet medications on our site and have prescription orders fulfilled and delivered through our trusted partner, Pet’s Choice Pharmacy, an NABP .pharmacy verified website. This gives you a trusted and affordable alternative to purchase the medications your beloved pets need to maintain quality of life and overall health.

The .Pharmacy Verified program, prior to approval of domain registration, ensures that applicants meet all applicable Program Standards, which address regulatory standards including; to be licensed, registered, or hold appropriate permits where it is headquartered and where its customers reside, to protect patient medical and financial information and to have a clean disciplinary record.

Pet’s Choice Pharmacy is licensed in all states.

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What do I do with unused medication?

All medications, both prescription and over the counter, should be disposed of safely and properly. Please follow these FDA guidelines for proper disposal of medications that are no longer needed:

FDA Guidelines

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  • Published:
  • Updated: 1/18/2024: 11:31:20 AM ET
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